Professional Selling Skills Training: Selling With No Excuses Attached

Sales is all about customer service and customer service is all about helping the customer. Some companies don't get it when they think they're giving quality customer service. In reality, all they're doing is giving long drawn-out excuses. Instead of providing your customer with excuses as to why you can't do something, think outside the box and provide them with solutions. Remember, Abraham Lincoln's most famous speech was probably his shortest...The Gettysburg Address. Rambling on about why you can't do something will be perceived by the customer as you won't. Find a way to make it happen!

Sales Training Tip #159: What’s On Your Screen Saver?

Have you ever encountered a salesperson using their PC to make a presentation when it suddenly goes sour because an inappropriate screen saver pops up? If you have, then you know why you must be very careful with what you have on your PC, especially when a customer may see it.

Professional Selling Skills Training: The Importance of Passion

Passion is the missing ingredient for a whole lot of failed sales calls. It's amazing how many times I receive phone calls or e-mails from sales people complaining about how they can't close enough sales. The single biggest reason continues to be a complete lack of passion, not for the company the sales person works for, but for helping the customer succeed. In the long run, the best sales person will always be the one who passionately cares about the success of their customer.